To be able to send money with us, you need to pass the registration process first. This need to be done only once. After that you continue in normal way: (a) place an order and (b) deposit money.

To receive your Transfer cash in hands, you need to visit our office. You should provide the transfer details, passport or national photo ID. To receive a Transfer directly into your bank account, you should pass the registration process first.

For registration, please fill in the application, provide 2 forms of ID and accept our "Terms and conditions". As 1-st form of ID we accept: Passport, National photo ID, UK driving licence (full or provisional). As 2-nd form of ID (proof of address) we accept: Bank statement, utility bill, UK driving licence, rental agreement.

We do set-up limits for each individual customer depending on his / her personal circumstances. For more details, please contact us.

We can make changes only for a limited number of transfers (for some countries) and only if the money has not been received by the recipient. Changes are limited to recipient Name and Surname, destination bank.

The transfers through network are sent and received in Euros or USD. We accept from our customers only GBP (when sending money). We pay our customers only GBP (when receiving money).

In most cases the money are transferred as soon as your deposit is cleared into our bank account. After that, it takes aprox. 5-10 min for recipient to receive money in some countries (ex. Russia and NIS), while in others the recipient could receive money only next day (ex. Turkey, Romania, Israel).

Please first make sure you type the password correctly. In case you forgot your password please visit the forgotten password link from the login page. If you experience any further problems, please contact our Customer Service.